Thank you for shopping at Kanaka Priya Studio (://kanakapriyastudio.com). Please read our shipping and no-return guidelines carefully before placing your order.
Strict No Returns & No Exchanges Policy
- All Sales Are Final: Due to strict hygiene standards for jewellery and hair accessories, safety regulations for bath salts and candles, and the personalized nature of custom Polaroids, we do not accept returns or exchanges on any products once an order has been delivered.
- Order Review: Please double-check your product selections, quantities, custom Polaroid uploads, and shipping address before completing your checkout.
- Order Cancellations: Orders can only be canceled within [12 hours] of placement, provided they have not yet been packed or dispatched. Once shipped, orders cannot be canceled.
Damaged, Defective, or Wrong Items
While we do not accept general returns or exchanges, we stand behind the quality of our products. If your order arrives damaged in transit or you receive the wrong item, we will gladly make it right:
- Report Within 48 Hours: Email us at kanakapriyastudio@gmail.com within 48 hours of receiving your package.
- Provide Proof: Include your Order Number along with a clear, unedited unboxing video (from opening the sealed outer package) and photos showing the damaged or incorrect item. (Please note that claims without an unboxing video may not be eligible for replacement.)
- Resolution: Once our team verifies the issue, we will dispatch a free replacement of the same item or issue a refund if the item is out of stock.
Shipping & Delivery
- Processing Time: Orders are typically processed and packed within [2–4 business days]. Custom items such as Polaroids may require an additional [1–2 business days].
- Delivery Time: Standard shipping generally takes [3–7 business days] depending on your location. Tracking details will be shared via email once your package is dispatched.
- Undelivered Packages: If a package is returned to us due to an incorrect address provided by the customer or repeated failed delivery attempts, additional shipping charges will apply to re-dispatch the order.
Refunds (For Approved Damage or Cancellation Claims Only)
- Refunds are only issued for eligible order verified transit damage where a replacement is unavailable.
- Approved refunds are credited back to your original payment method within [5–7 business days].
Contact Us
If you have any questions about your order before or after purchase, reach out to us at kanakapriyastudio@gmail.com.